Last updated: August 30, 2025
At clōw atelier, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, or otherwise interact with us.By using our website or placing an order, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit our website or use our services, we may collect the following types of personal information:Contact details: name, email address, phone number, billing and shipping address.Order information: products purchased, payment confirmation, billing and shipping details.Account information: username, password, and security details if you create an account.Payment information: credit card or bank account details (processed securely through our payment providers; not stored by us directly).Communications: details you provide when contacting customer service.Usage data (cookies): IP address, browser type, device information, pages visited, time spent on the site, and interactions with our website.We may also obtain information about you from third parties, including:shopify (our e-commerce platform)Payment processorsShipping and logistics partnersMarketing and analytics providers (e.g., through cookies and advertising)
2. How We Use Your Information
We use your personal information for legitimate purposes, including:Order fulfillment: processing payments, shipping products, handling returns, and providing customer service.Communication: sending order confirmations, shipping updates, and customer support messages.Account management: creating and maintaining your customer account.Marketing & advertising: sending newsletters and promotional updates (if you have opted in) and showing personalized ads.Security & fraud prevention: detecting and preventing fraudulent or illegal activity.Website improvement: analyzing usage to enhance our services and shopping experience.
3. Cookies and Tracing
We use cookies and similar technologies to improve your shopping experience, analyze website traffic, and display relevant advertising.You can disable cookies in your browser settings, but please note that some features of our website may not function properly. More information about shopify’s cookies can be found here.
4. Sharing Your Information
We do not sell your personal information. However, we may share it with trusted partners who help us deliver our services, such as:shopify (website hosting and e-commerce platform)Payment providers (to process transactions)Shipping partners (to deliver your orders)Marketing and analytics providers (for advertising and personalization)IT and storage providers (cloud storage and security)In special cases, we may also share your information:When required by law (e.g., in response to legal requests).In connection with a merger, acquisition, or sale of business assets.
5. International Data Transfers
Because we use shopify, your personal information may be processed in countries outside the EU, including Canada and the United States.We ensure that your data is protected by using recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses.
6. Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (e.g., tax or accounting obligations).
7 Security
We use industry-standard technical and organizational measures (such as SSL encryption and secure storage) to protect your personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection.
8. Your Rights
Depending on your location (for example, under the GDPR if you are an EU resident), you may have the following rights:Right of accessRight to rectificationRight to erasureRight to restrict processingRight to data portabilityRight to object to marketingRight to withdraw consentTo exercise your rights, please contact us using the details provided below.
9. Children's Data
Our services are not intended for children under the age of 16. We do not knowingly collect data from minors. If we become aware of such data, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last updated” date.
11. Contact Us
If you have any questions or would like to exercise your data rights, please contact us at:
info@clowatelier.com
