At clōw, we strive to ensure that your order reaches you as quickly as possible. All orders are processed and shipped within 2 business day, so you can enjoy your new hair accessory in no time!

You’ll receive a confirmation email with tracking information as soon as your order is on its way.

International Shipping

clōw atelier ships worldwide. Please note that international orders may incur additional shipping fees, as well as import duties or taxes imposed by your country. These costs are the responsibility of the recipient. We recommend checking with your local customs office for more information.

For any questions or if you would like to request a specific shipping time, feel free to contact us at:

info@clowatelier.com

Thank you for shopping with us!

Every clōw piece is handcrafted using carefully chosen materials that balance boldness with durability.

To keep your piece looking beautiful, we recommend storing it in the dustbag when not in use. The elastic band is delicate, so be sure to handle it with care: avoid overstretching or harsh pulls. For best results, style your hair and apply any hair products before putting in your clōw.

Treat it like the little treasure it is and it’ll love you back.

At clōw, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund policy.

1. Returns If you are not fully satisfied with your purchase, you may return the item(s) within 14 days of receiving your order for a refund or exchange. To be eligible for a return, the item must be:

• Unused and in the same condition as when you received it
• In the original packaging

Please note that personalized or custom items cannot be returned unless they are defective or damaged upon receipt.

2. Return Process To initiate a return, please contact us at info@clowatelier.com with your order number and the reason for your return. We will provide you with instructions on how to return your item.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

3. Refunds If your return is approved, we will process the refund to your original method of payment within 7-10 business days. You will receive a confirmation email once the refund has been processed. Please note that shipping costs are non-refundable.

4. Exchanges If you wish to exchange an item for a different one, please contact us at info@clowatelier.com with your order number and the details of the item you would like to exchange. Exchanges are subject to product availability.

5. Return Shipping Customers are responsible for covering the shipping costs for returning items unless the product was received in a defective or damaged condition. We recommend using a trackable shipping method to ensure your return is received.

6. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 7 days of receiving your order with a description and photo of the issue. We will arrange a replacement or refund promptly.

Company Name: clōw atelier

Owner: Aimée Meddens
Chamber of Commerce (KvK) Number: 82764964
VAT Number: NL003725466B93

Warehouse Address (for mail & returns only): Debbemeerstraat 25, 2131 HE Hoofddorp, Netherlands

Email: info@clowatelier.com

Last updated: August 30, 2025

At clōw atelier, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, or otherwise interact with us.

By using our website or placing an order, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit our website or use our services, we may collect the following types of personal information:

• Contact details: name, email address, phone number, billing and shipping address.
• Order information: products purchased, payment confirmation, billing and shipping details.
• Account information: username, password, and security details if you create an account.
• Payment information: credit card or bank account details (processed securely through our payment providers; not stored by us directly).
• Communications: details you provide when contacting customer service.
• Usage data (cookies): IP address, browser type, device information, pages visited, time spent on the site, and interactions with our website.

We may also obtain information about you from third parties, including:

• shopify (our e-commerce platform)
• Payment processors
• Shipping and logistics partners
• Marketing and analytics providers (e.g., through cookies and advertising)

2. How We Use Your Information

We use your personal information for legitimate purposes, including:

• Order fulfillment: processing payments, shipping products, handling returns, and providing customer service.
• Communication: sending order confirmations, shipping updates, and customer support messages.
• Account management: creating and maintaining your customer account.
• Marketing & advertising: sending newsletters and promotional updates (if you have opted in) and showing personalized ads.
• Security & fraud prevention: detecting and preventing fraudulent or illegal activity.
• Website improvement: analyzing usage to enhance our services and shopping experience.

3. Cookies and Tracing

We use cookies and similar technologies to improve your shopping experience, analyze website traffic, and display relevant advertising.

You can disable cookies in your browser settings, but please note that some features of our website may not function properly. More information about shopify’s cookies can be found here.

4. Sharing Your Information

We do not sell your personal information. However, we may share it with trusted partners who help us deliver our services, such as:

• shopify (website hosting and e-commerce platform)
• Payment providers (to process transactions)
• Shipping partners (to deliver your orders)
• Marketing and analytics providers (for advertising and personalization)
• IT and storage providers (cloud storage and security)

In special cases, we may also share your information:

• When required by law (e.g., in response to legal requests).
• In connection with a merger, acquisition, or sale of business assets.

5. International Data Transfers

Because we use shopify, your personal information may be processed in countries outside the EU, including Canada and the United States.

We ensure that your data is protected by using recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses.

6. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (e.g., tax or accounting obligations).

7 Security

We use industry-standard technical and organizational measures (such as SSL encryption and secure storage) to protect your personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection.

8. Your Rights

Depending on your location (for example, under the GDPR if you are an EU resident), you may have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object to marketing
• Right to withdraw consent

To exercise your rights, please contact us using the details provided below.

9. Children's Data

Our services are not intended for children under the age of 16. We do not knowingly collect data from minors. If we become aware of such data, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last updated” date.

11. Contact Us

If you have any questions or would like to exercise your data rights, please contact us at:

info@clowatelier.com

By accessing and using our website and services, you agree to comply with the following terms and conditions. Please read them carefully.

1. General Information By placing an order with clōw atelier, you agree to these Terms of Service. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the updated terms.

2. Products clōw atelier offers hair ties with attached decorative objects. While we make every effort to accurately display product colors and details, we cannot guarantee that your screen will perfectly represent them. All items are subject to availability, and we reserve the right to discontinue any product at any time.

3. Orders and Payments When placing an order, you agree that all information you provide is accurate and complete. Payment must be received before your order is processed. We accept various payment methods, and all transactions are secure.

4. Shipping Orders are processed and shipped within 1 business day. Once shipped, you will receive a confirmation email with tracking information. Delivery times may vary depending on your location, and clōw atelier is not responsible for any delays caused by the shipping carrier.

5. Returns and Exchanges If you are not satisfied with your purchase, you may request a return or exchange within 14 days of receiving the item. Items must be unused, in their original packaging, and in the same condition as when you received them. Shipping costs for returns are the responsibility of the customer unless the product was defective or incorrect.

6. Intellectual Property All content on the clōw atelier website, including images, text, and logos, is the property of clōw atelier and is protected by copyright laws. You may not use, reproduce, or distribute any of this content without our express permission.

7. Limitation of Liability clōw atelier is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services. We are also not responsible for any injury or damage caused by misuse of our products.

8. Governing Law These Terms of Service and any disputes related to them will be governed by and construed in accordance with the laws of the Netherlands.

9. Contact Information If you have any questions about these Terms of Service, please contact us at:

info@clowatelier.com