Last updated: August 18, 2026

clōw atelier respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, place an order, subscribe to our communications or otherwise interact with us.

1. Information we collect

Depending on how you interact with us, we may collect the following personal data:

Contact information, including your name, email address, telephone number, billing address and shipping address.

Order and transaction information, including the products you purchase, order history, payment status, delivery information, returns and exchanges.

Account information, if you choose to create a customer account.

Payment-related information. Payments are processed by our payment service providers. clōw atelier does not directly store full payment card details.

Communications you send to us, including customer service enquiries, return requests and other correspondence.

Technical and usage information, such as your IP address, browser and device information, pages visited, interactions with our website and cookie identifiers.

Marketing preferences, including whether you have subscribed to our newsletter or consented to certain advertising and analytics technologies.

We may also receive personal data from service providers that support our webshop, payments, shipping, analytics and marketing.

2. How we use your information

We process personal data only where we have a lawful basis to do so.

We may use your personal data to process and fulfil your orders, arrange delivery, handle returns, exchanges and refunds, communicate with you about your order, respond to enquiries, manage customer accounts, comply with legal and accounting obligations, prevent fraud and misuse, improve our website and services, and send marketing communications where permitted.

Depending on the processing activity, our legal basis may be the performance of a contract, compliance with a legal obligation, our legitimate interests or your consent.

Where processing is based on consent, you may withdraw your consent at any time.

3. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for the website to function and for services such as checkout and security.

We may also use analytics, preference and advertising technologies to understand how our website is used, improve our services and provide more relevant advertising.

Where required by law, non-essential cookies and similar technologies will only be used after you have provided your consent through our cookie settings.

You can change or withdraw your cookie preferences through the cookie settings available on our website. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

4. Sharing your information

We do not sell your personal data.

We may share personal data with trusted service providers where necessary to operate our business and provide our services, including:

Shopify, which provides our e-commerce platform.

Payment service providers.

Shipping and logistics providers.

IT, hosting and security providers.

Email, marketing and analytics providers.

Professional advisers or public authorities where required by law.

These parties may process personal data only to the extent necessary for the relevant service and in accordance with applicable data protection requirements.

5. Shopify

Our online store is hosted by Shopify.

Shopify processes certain customer and visitor data in connection with the operation of our webshop, including data required to provide e-commerce, checkout, security and related services.

For further information about how Shopify processes personal data, please refer to Shopify’s own privacy information.

6. International data transfers

Some of our service providers may process personal data outside the European Economic Area.

Where personal data is transferred to a country that does not benefit from an adequacy decision of the European Commission, appropriate safeguards will be used where required, such as approved Standard Contractual Clauses or another legally recognised transfer mechanism.

7. Data retention

We keep personal data only for as long as necessary for the purpose for which it was collected, unless we are required to retain it for a longer period under applicable law.

Certain order, transaction and accounting information may be retained for the period required under applicable tax and accounting legislation.

Marketing information is retained until you unsubscribe or withdraw your consent, unless we have another lawful reason to retain limited information, such as maintaining a record of your opt-out.

Other personal data is periodically reviewed and deleted or anonymised when it is no longer required.

8. Security

We use appropriate technical and organisational measures to protect personal data against accidental or unlawful loss, misuse, alteration, disclosure or unauthorised access.

However, no online system or method of electronic storage can be guaranteed to be completely secure.

9. Your rights

Depending on the circumstances and applicable law, you may have the right to access the personal data we hold about you, request correction of inaccurate or incomplete data, request deletion of your data, request restriction of certain processing, object to certain processing, request data portability and withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with the competent data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.

To exercise your rights, please contact us at info@clowatelier.com.

We may ask you for information necessary to verify your identity before processing your request.

10. Marketing communications

If you subscribe to our newsletter or otherwise consent to marketing communications, we may send you information about clōw atelier products, launches and other updates.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at info@clowatelier.com.

11. Children

Our website and services are not directed at children.

We do not knowingly seek to collect personal data from children. If we become aware that personal data has been collected from a child in circumstances where such processing is not permitted, we will take appropriate steps to delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we process personal data.

The most recent version will always be published on this website together with the date on which it was last updated.

13. Contact

If you have questions about this Privacy Policy or would like to exercise any of your privacy rights, please contact us at:

info@clowatelier.com

Last updated: August 18, 2026

These Terms of Service apply to purchases made through the clōw atelier website. By placing an order with us, you agree to these terms.

Nothing in these Terms of Service limits any rights you may have under mandatory consumer protection law.

1. About clōw atelier

clōw atelier is a Netherlands-based business offering hair accessories and hair jewellery through our online store.

clōw atelier

KVK: 82764964

VAT: NL003725466B93

Email: info@clowatelier.com

2. Products

We make every reasonable effort to present our products, materials, finishes, dimensions and colours as accurately as possible.

Please note that colours and appearance may vary slightly depending on your screen, lighting and other display settings.

Small variations may also occur between individual pieces where these are inherent to the materials or production process.

All products are subject to availability. We reserve the right to modify or discontinue products and collections at any time.

3. Prices

Prices displayed on our website are shown in the currency indicated on the website and include VAT where applicable.

Shipping costs, if applicable, are shown separately before you complete your order.

For orders delivered outside the European Union, local import duties, taxes or other charges may apply. Where applicable, these charges are determined by the destination country and are the responsibility of the recipient unless otherwise stated during checkout.

4. Orders

When placing an order, you are responsible for providing accurate and complete information, including your billing, shipping and contact details.

After placing an order, you will receive an order confirmation by email.

We reserve the right to cancel or refuse an order where reasonably necessary, for example if an item is unavailable, payment cannot be authorised, an obvious pricing or product information error has occurred, or we reasonably suspect fraudulent or unlawful activity.

If we cancel an order after payment has been received, the relevant amount will be refunded.

5. Payment

Payment must be completed using one of the payment methods offered at checkout.

Payments are processed through secure third-party payment providers. The available payment methods may vary depending on your location.

6. Shipping and delivery

Orders are prepared and dispatched as soon as reasonably possible. Any estimated processing or delivery times shown on our website are estimates unless expressly agreed otherwise.

Once your order has been dispatched, you will normally receive shipping confirmation and tracking information where tracking is available.

Delivery times may vary depending on the destination, carrier and circumstances outside our reasonable control.

Nothing in this section affects any statutory rights you may have in relation to delivery.

For current shipping rates, destinations and further delivery information, please refer to our Shipping & Returns page.

7. Returns, exchanges and right of withdrawal

Consumers may have a statutory right to withdraw from an online purchase within 14 days of receiving the goods without giving a reason.

Our return, exchange, refund and withdrawal procedures are explained in full on our Shipping & Returns page.

Where the statutory right of withdrawal applies, these Terms do not restrict that right.

Consumers may inspect and handle an item to the extent reasonably necessary to establish its nature, characteristics and functioning. A reduction in value may apply where an item has been handled beyond what is necessary for that purpose.

Return shipping costs may be the responsibility of the customer where permitted by law and where this has been communicated in advance.

8. Faulty or non-conforming products

We are responsible for supplying products that conform to the agreement and meet the standards consumers may reasonably expect.

If you believe that an item is defective, damaged or does not conform to your order, please contact us at info@clowatelier.com with your order number and details of the issue.

Your statutory rights in relation to faulty or non-conforming products remain unaffected.

9. Product care and use

Our pieces should be used and cared for in accordance with any care information provided with the product or on our website.

Normal wear, ageing of materials, damage caused by improper use, accidents, failure to follow care instructions or other external causes may not constitute a product defect.

This does not affect your statutory rights where a product does not conform to what you were entitled to expect.

10. Intellectual property

Unless otherwise stated, all content made available through the clōw atelier website, including our name, branding, product designs, photographs, graphics, text and other content, is owned by or licensed to clōw atelier and is protected by applicable intellectual property laws.

You may not reproduce, distribute, commercially exploit or otherwise use our content without prior written permission, except where permitted by law.

11. Website use

You may use our website only for lawful purposes.

You must not misuse the website, attempt to interfere with its operation or security, introduce malicious software, or use the website in a manner that infringes the rights of clōw atelier or any third party.

We may suspend access to our website where reasonably necessary for maintenance, security or other operational reasons.

12. Liability

Nothing in these Terms excludes or limits liability where it cannot lawfully be excluded or limited, including any mandatory rights available to consumers.

To the extent permitted by law, clōw atelier is not responsible for loss or damage resulting from circumstances outside our reasonable control or from use of a product contrary to its intended use or provided care instructions.

13. Force majeure

We are not responsible for a delay or failure to perform our obligations where this results from circumstances beyond our reasonable control.

Where such circumstances materially affect an order, we will take reasonable steps to inform you and find an appropriate solution.

14. Changes to these terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices or applicable law.

The Terms that apply to your purchase are the version made available to you when you place your order.

The most recent version will be published on our website together with its last updated date.

15. Governing law

These Terms of Service are governed by the laws of the Netherlands.

If you are a consumer residing in another country, this choice of law does not deprive you of any mandatory consumer protections that apply to you under the law of your country of residence.

16. Contact

If you have any questions about these Terms of Service, please contact us at:

info@clowatelier.com