In-stock orders are carefully prepared and dispatched within 1–3 business days. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Pre-orders

For pre-order pieces, the estimated shipping timeframe is stated on the product page.

Orders containing both in-stock and pre-order pieces will be shipped together once all pieces are available. If you would prefer separate shipping, please contact us at info@clowatelier.com.

Delivery

Delivery times vary depending on your destination, selected shipping service and local courier. Shipping options and applicable rates are shown at checkout.

Free shipping

Free standard shipping is available on orders over €250 within the European Union and the United Kingdom. Express shipping remains available at an additional cost where offered.

International shipping

We ship worldwide.

Orders shipped within the European Union are not subject to customs duties upon delivery.

Orders shipped outside the European Union may be subject to local import duties, taxes or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

For questions or specific shipping requests, please contact us at info@clowatelier.com.

You may register a return within 14 days of receiving your order.

To initiate a return, please contact us through our Contact page or at info@clowatelier.com and include your order number. You are not required to provide a reason for your return where the statutory right of withdrawal applies.

After notifying us that you wish to return your order, please send the item back within 14 days.

Return shipping

The direct cost of returning an item is the responsibility of the customer, unless the item received is faulty, damaged or incorrect.

We recommend using a trackable shipping service. Returned items remain your responsibility until they have been received by us.

Condition of returned items

You may inspect and handle an item only as much as reasonably necessary to check its condition and features.

Please return the item with its original packaging and accessories where reasonably possible.

If an item has been handled beyond what is necessary to assess it and this results in a reduction in value, we reserve the right to deduct an appropriate amount from the refund where permitted by applicable law.

Refunds

Once your return has been received and processed, any refund due will be issued to your original payment method in accordance with applicable law.

We may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

Return address

Returns should be sent to:

clōw atelier

Debbemeerstraat 25

2131 HE Hoofddorp

The Netherlands

Damaged, faulty or incorrect items

If you receive an item that is damaged, faulty or incorrect, please contact us as soon as possible at info@clowatelier.com.

Please include your order number, a description of the issue and photographs where possible. We will review the issue and arrange an appropriate solution in accordance with your statutory rights.

If you would like to exchange an item, please contact us through our Contact page or at info@clowatelier.com and include your order number.

Please let us know which item you would like to exchange and which item you would like to receive instead.

Exchanges are subject to product availability.

Return shipping costs are the responsibility of the customer, unless the item received is faulty, damaged or incorrect.

Once your return has been received and inspected, we will arrange the exchange where the requested item is available.

If the requested item is no longer available, we will contact you to arrange an alternative or refund.